At Nexus Intelligence, we deeply appreciate your support and generosity. If you’ve made a donation and wish to request a refund, we offer a 30-day refund period from the date of the donation.
Refund Request Process:
- Eligibility: Refunds are available for donations made within the last 30 days. Requests made after this period cannot be processed.
- How to Request a Refund: To request a refund, please contact us via our contact page or email us at [email protected]. Include your donation details (such as the transaction ID and donation amount) in your request.
- Processing Time: Once we receive your refund request, we will process it within 5-7 business days. You will receive a confirmation email once the refund has been issued.
- Refund Method: Refunds will be made to the original payment method used for the donation. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
- Exceptions: Refunds cannot be issued for donations made through non-refundable payment methods or if the donation was part of a special campaign or event with its own specific terms.
If you have any questions or need further assistance regarding refunds, please don’t hesitate to contact us. We’re here to help!